Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.
To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.
Enter the code provided by the Cast Member and Accept to get started.
Not on the Phone with a Cast Member?
If you’re not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.